Staff spotlight series: Rebecca O’connor

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Staff spotlight series: Rebecca O’connor

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Rebecca O’connor, Customer Service Team Lead for Australian Field Services

In our Staff Spotlight Series, we shine a light on the people behind Leighton O’Brien who make the company tick. This week, we introduce Rebecca O’connor, Customer Service Team Lead for Australian Field Services. Read on!  


Describe what you do and the best part about your job?

My Position is Customer Service Team Lead for Australian Field Services. I am also the Coordinator for Testing and Cleaning for New South Wales (NSW), South Australia (SA) and Western Australia (WA).

My role includes liaising with clients for quotes, setting them up in our database and scheduling jobs. I support the customer service team if they need any assistance and I run weekly meetings on our performance with our fuel maintenance contract. Besides, I manage daily reporting to help meet KPIs and Groundwater Monitoring Event (GME) reporting.

I would have to say the best part about this job is my team, the girls make coming to work a pleasure.


What do clients love about your work?  

My communication and prompt responses.


What’s a work-related accomplishment you’re really proud of? 

I came to Leighton O’Brien 2 years ago not knowing much about underground fuel systems but since then I’ve acquired a wealth of valuable knowledge that helps me with all aspects of my role.


Where is the best place you’ve traveled to and why?  

I’ve been on a few holidays but this year I went away with my family to Gold Coast (Queensland, Australia) and it was the best week of my life. Being able to spend time with my 3 sons and their wives plus my 4 grandchildren was an absolute blessing. I’m also a lover of Dolphins and the kids surprised me with a Dolphin feeding experience. A dream come true!


What is something people don’t know about you?  

I have a lot of tattoos!

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