Technical support

Technical software support

Leighton O’Brien has support teams located around the world with deep application and technical expertise. Our teams include certified ATG staff, wetstock specialists and IT support development staff, dedicated to ensuring customers are getting the most value from their Leighton O’Brien solution.

Our software portfolio provides a web or email interface for users to log helpdesk tickets through our JIRA ticketing system. The operations team triages all tickets, assigning different levels of criticality aligned to Service Level Agreements, ensuring that your query is directed to the right person for quick resolution. Ticket updates are visible via the helpdesk interface, and sent via email, ensuring transparency on your ticket status.

With critical outages escalated to core IT resources 24/7, you can be assured that your solutions are delivered to the highest standard.

 

Training & onboarding

For our SaaS solutions portfolio, our dedicated team will guide you through the onboarding process. With extensive experience onboarding clients around the world, Leighton O’Brien works with you to determine appropriate workflows for your business, supported by well documented training resources.