Leighton O’Brien offers a comprehensive 3-stage loss investigation management service to identify the cause of fuel loss trends and recommend appropriate action.

Stage 1 – An investigation is carried out for non-physical losses via an administration audit which covers items such as storage configuration, reconciliation practices, staff changes and pump communication issues. We also check ATG alarms.

Stage 2 – We can project manage a stage 2 loss investigation which involves a visual inspection for leaks and meter accuracy checking carried out by your nominated field contractors using our checklist. We then analyze results to determine whether to close or escalate the investigation.

Stage 3 – Stage 3 investigation involves a precision tank and line test for the suspect fuel system. All actions undertaken are recorded in our Action Tracking System which provides a complete site history record of investigation actions and close outs.

The average ATG generates 10 alarms per month, with 80% requiring no maintenance at site. Alarms going off is a fact of life for site operators. A high degree of remotely managed false or unimportant alarms will cause head office to either unnecessarily spend on maintenance visits or, eventually, ignore them.

Our alarm management service triages and manages your ATG alarms 24×7. We can remotely triage alarms ensuring only valid ATG alarms feed into current maintenance and supply based programs, optimizing maintenance costs, minimizing activities at site and ensuring priority alarms are not ignored.

Wetstock Live as a service acts as an extension of your fuels team whereby our analysts operate the software using our certified algorithms and response workflows to reduce fuel losses, lower operational costs, improve margins and provide ‘live’ support for each and every site.

Tank Gauge Calibration (TGC) is the foundation of accurate wetstock management. Seventy per cent of tanks globally have a tank chart calibration error of 1% or greater. This impacts retailers by creating false loss or gain variances which are often ‘written off’ in accounting as the cost of business.

Unfortunately tank chart errors hide real operational issues and preventable loss like delivery losses, meter drift, pilferage and leaks. Leighton O’Brien provides a comprehensive service to remotely detect tank chart errors, create new tank charts for ATG and manual dip sites, remotely update the ATG’s tank charts and validate that the tank chart has been applied correctly by reviewing the latest SIR data.