Staff spotlight series: Michael Lewis

Our team

Staff spotlight series: Michael Lewis

Share this article
Michael Lewis Leighton O'Brien

Continuing our Staff Spotlight Series, we shine a light on the people behind Leighton O’Brien who make the company tick. This month we’re lifting the curtain on talented team member Michael Lewis!

 

Describe what you do and the best part about your job?
I have been with Leighton O’Brien (LOB) for 4 years and currently work in our Wetstock Operations team as the Customer Success Manager. I’m responsible for ensuring each of our Wetstock clients are getting maximum value from our Wetstock Live solution by keeping them up to date with product developments as they are rolled out; and training them on the best practices for using it. An important part of my role is to also gather feedback. This feedback enables the team to scope and prioritise which upgrades are applied to either the product as a whole, or tailored to a specific clients needs.

 

What do clients love about your work?
I like to think my clients appreciate my eagerness to collaborate with their operational teams to ensure reporting and investigation workflows are finding the issues, and looking at how we can improve our systems in the process. For example, by working closely with them, I am able to understand where the introduction of new reporting and alarms as an upgrade would be the most beneficial, which in turn enables them to get the most out of our Wetstock Live reporting system. We are very fortunate that Wetstock Live is flexible, meaning not every client uses the system in the exact same way.

 

What key thing have you learnt from working at Leighton O’Brien?
I come from an environmental science background and thought that my career would be spent quietly performing monotonous experiments all day. Instead, during my time at LOB I have learnt the value and importance of managing professional relationships. My role requires me to coordinate meetings across multiple continents, addressing regulatory demands for different regions and manage projects from conception to close. I have certainly learnt to anticipate clients needs and expectations which goes a long way to managing a successful partnership.

 

What’s one item you want to own that you don’t?
A Pomegranate tree that actually produces fruit! Mine just sits in the backyard taking up space.

 

Name one thing from your childhood that kids these days wouldn’t understand
The sweet harmonic sound of dial up internet attempting to connect.

 

Where is the best place you’ve traveled to and why?
Mt Everest base camp. I was lucky to be a part of the first group of the season to go for the 2017 season where we had the entire track to ourselves apart from the odd yak. While each day was physically exhausting, the beauty of the Himalayas makes each step worth it 10 times over.

Related Solutions

Related News & Insights

  • 04.01.2021
  • Wetstock Live, AMS, SIR
Staff spotlight series: Hayden Noone
Read more
  • 10.06.2016
  • Wetstock Live
Watch the Wetstock Live video
Read more
Wetstock Live flyer
  • 01.01.2021
  • Wetstock Live
Download the Wetstock Live flyer
Read more
Fuel petrol station
  • 02.08.2022
  • iHUB
An Ounce of Prevention is Worth a Pound of Cure
Read more
Image of tank cleaning by Leighton O'Brien
  • 13.07.2022
  • Fuel Replenishment, Cleaning
Fuel Quality and why it’s important
Read more
Logistics and compliance management
  • 20.06.2022
  • iHUB
Leighton O’Brien and FuelHub land first client for logistics and compliance management
Read more
Leighton O’Brien inks deal with Diversified Energy Supply
  • 02.06.2022
  • AMS, iHUB
Leighton O’Brien inks deal with Diversified Energy Supply for Compliance & Alarm Management solutions
Read more
Global Services
  • 17.05.2022
  • Cleaning
Leighton O’Brien expands fuel cleaning network into Ivory Coast, West Africa
Read more
LOB and FuelHub team
  • 29.04.2022
  • iHUB
FuelHub appoints Leighton O’Brien as channel partner for Pay-Term Optimization solution
Read more